AWS connect

Core Technical Skills

1. Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.)
   • Experience designing and deploying voice workflows using Amazon Connect.
   • Integration with Lex for conversational AI and Polly for text-to-speech.
   • Custom contact flows, Lambda integrations, and real-time analytics.
2. AWS Expertise (5+ years)
   • Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
   • Experience with serverless architecture and microservices.
   • Strong grasp of security best practices and cost optimization.
3. Telephony & Contact Centre Applications
   • Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
   • Experience with call routing, queue management, and real-time dashboards.
   • Familiarity with legacy systems and migration strategies to cloud-based platforms.

Required Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related voice services.
• Minimum 5 years of experience working with AWS in a professional setting.
• Demonstrated experience with telephony systems and contact centre technologies.
• Proven ability to lead technical initiatives and mentor team members.