NOC Operations Head

Cisco Managed Services group seeks a Network Engineer with experience in Routing &

Switching. As a Network Engineer you will gain hands-on experience and the ability to earn

industry-leading certifications. You will be a strategic partner to our customers, saving their

business from the impact of network incidents, solving, and preventing the recurrence of

technical issues. All CMS team members are expected to add value in the following areas: 1. Incident Management and Troubleshooting

o Responding to network incidents promptly and efficiently.

o Diagnosing and resolving technical issues related to Cisco networking products.

• Ensuring timely incident closure and customer satisfaction.
• End-User Support

o Providing technical support to end-users.

• Ensuring end-users have a positive experience with network services.
• Documentation and Reporting

o Maintaining accurate records of incidents, resolutions, and network changes.

• Creating and updating documentation for network configurations and procedures.
• Collaboration and Communication

o Collaborating with cross-functional teams.

o Communicating effectively with colleagues and customers.

• Required Technical Skills/Qualifications
• Knowledge in foundation enterprise Routing (SDWAN , Wireless, BGP, EIGRP, OSPF

• and IPSec etc.)
• Knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk

• Protocol, Stack etc.)
• Knowledge & Troubleshooting on Cisco IOS,IOS-XR, IOX-XE platforms devices

• Required Professional Qualifications
• Graduate with 3+ years of related experience in IT industry
• Minimum 2 years of Enterprise Network troubleshooting experience in customer

• support
• CCNA certified professional with hands-on experience required
• Excellent written and verbal communications skills, ability to communicate

technology strategy and architecture approach to engineers, executives, and Cisco

• customers.
• Self-driven with the curiosity to learn and work in a fast-paced changing

environment.

• Preferred Technical Skills/ Qualifications
• ITIL Knowledge desired