Servicenow QA

Must-Have

- Strong hands-on testing experience in ServiceNow ITSM modules: Incident, Problem, Change, Request, CMDB (basic).

- Experience validating ServiceNow configurations, workflows, SLAs, business rules, UI policies, and catalog items.

- Ability to create detailed test scenarios, test cases, and test data.

- Expertise in functional, regression, and integration testing.

- Experience with REST/SOAP API testing for ServiceNow integrations.

- Good understanding of ITIL processes.

- Strong analytical, defect reporting, and communication skills.

Good-to-Have

- Exposure to ServiceNow Automated Test Framework (ATF).

- Basic knowledge of test automation tools.

- Understanding of ACLs, notifications, and workflow logic.

- Familiarity with Agile/Scrum delivery.

- Knowledge of CMDB data attributes and relationship validations.